State Farm® Insurance Agent Amber Trott

"Hello-

I think you may have the wrong agent’s office, I see in past you have left other State Farm agent offices negative reviews, as well.

I connected with my staff (Courtney, Stacie, Jacob and Bonnie) and they have not had any challenging conversations recently of note, and we always greet customers on the phone with both our personal names and agency names.

While I cannot confirm you are not in our book of business with simply a letter as your name, I would be happy to assist any way I can. My email is amber@ambertrott.com.

Thanks!"

"Hello-

I think you may have the wrong agent’s office, I see in past you have left other State Farm agent offices negative reviews, as well.

I connected with my staff (Courtney, Stacie, Jacob and Bonnie) and they have not had any challenging conversations recently of note, and we always greet customers on the phone with both our personal names and agency names.

While I cannot confirm you are not in our book of business with simply a letter as your name, I would be happy to assist any way I can. My email is amber@ambertrott.com.

Thanks!"

"Your review means so much to us, Zacharie! Our team strives to deliver dedicated, selfless care whenever you need assistance, and hearing how much you appreciated Tommy's extra effort is incredibly motivating. Thank you for your support and kind words!"

"Your review means so much to us, Zacharie! Our team strives to deliver dedicated, selfless care whenever you need assistance, and hearing how much you appreciated Tommy's extra effort is incredibly motivating. Thank you for your support and kind words!"

"Sam, thank you for taking the time to leave us a review! I'm really glad we could help clarify your work policy and show you how our insurance options can benefit your family. It's wonderful to hear that you had such a positive experience with our team. We're always here if you need anything else!"

"Sam, thank you for taking the time to leave us a review! I'm really glad we could help clarify your work policy and show you how our insurance options can benefit your family. It's wonderful to hear that you had such a positive experience with our team. We're always here if you need anything else!"

"Good Afternoon. Thank you so much for providing feedback. We strive for excellence in our customer services and always take to heart reviews that identify opportunities on how we can grow to best take care of our customers.

In taking a look, we have not recently worked with a customer that has the last name “Collins” and cannot see your first name on your Google profile, but I am going to venture a guess that this feedback is being provided by Janice. I just sent over to you an email, but would like to address your concerns on this review, as well.

I do apologize that there was an initial issue with your policy effective date, and as soon as it was brought to our attention, we immediately corrected it. You were never without coverage, and we kept a diligent eye on your policies as they went through the underwriting process and maintained communication with you regarding the progress. However, I understand your frustration at the inconvenience of the error. We have reiterated the importance in our team meeting this morning the importance of triple checking the effective date prior to submission, so as to avoid this mistake again in the future.

Regarding the disconnected call this morning, Washington state is a two-party consent state and requires both parties to provide consent prior to being recorded. Without asking permission or informing my team member, Bonnie, you started recording the phone call. Upon hearing the device’s statement “this call is now being recorded,” she informed you that she declined providing consent to being recorded, and that she would have our Office Manager, Stacie, contact you to assist with your account. Bonnie’s behavior was precisely in line with my agency procedures, and in the conversation she maintained kindness and professionalism, while informing you of her boundaries prior to ending the call.

In response to your payment frustrations, I took a look at your billing account and found that we submitted your payment, per your request while on the phone with you, on 7/8. We do not have control regarding institution-to-institution communication once we have submitted the payment. Once we submit payment in our agency, it goes to State Farm Corporate, who works with the banks on the disbursement of funds. Unfortunately, it is out of our hands and we do not have any control over the timing of the processing. I would highly recommend contacting your bank to request they look into why the timing of the payment experienced such a delay, as they will be able to provide a clearer picture of what occurred.

Concerning your technical challenges with the State Farm app—I spoke with Stacie and she shared that she had discovered with you that, due to being a customer previously, the system had your account set-up with a previous email address that you no longer used. She provided guidance in updating your email address to your current one, and the steps to take within the app for the account recovery. We did not hear from you again regarding the issue, so we assumed it had been resolved.

Again, I appreciate your feedback on your experience and am wisht that there had not been as many speed bumps. Thank you for giving us the opportunity to identify how we can do a bit better for our customers in the future. If you would like to continue communication, I would be happy to do so. My direct email is amber@ambertrott.com.
"

"Good Afternoon. Thank you so much for providing feedback. We strive for excellence in our customer services and always take to heart reviews that identify opportunities on how we can grow to best take care of our customers.

In taking a look, we have not recently worked with a customer that has the last name “Collins” and cannot see your first name on your Google profile, but I am going to venture a guess that this feedback is being provided by Janice. I just sent over to you an email, but would like to address your concerns on this review, as well.

I do apologize that there was an initial issue with your policy effective date, and as soon as it was brought to our attention, we immediately corrected it. You were never without coverage, and we kept a diligent eye on your policies as they went through the underwriting process and maintained communication with you regarding the progress. However, I understand your frustration at the inconvenience of the error. We have reiterated the importance in our team meeting this morning the importance of triple checking the effective date prior to submission, so as to avoid this mistake again in the future.

Regarding the disconnected call this morning, Washington state is a two-party consent state and requires both parties to provide consent prior to being recorded. Without asking permission or informing my team member, Bonnie, you started recording the phone call. Upon hearing the device’s statement “this call is now being recorded,” she informed you that she declined providing consent to being recorded, and that she would have our Office Manager, Stacie, contact you to assist with your account. Bonnie’s behavior was precisely in line with my agency procedures, and in the conversation she maintained kindness and professionalism, while informing you of her boundaries prior to ending the call.

In response to your payment frustrations, I took a look at your billing account and found that we submitted your payment, per your request while on the phone with you, on 7/8. We do not have control regarding institution-to-institution communication once we have submitted the payment. Once we submit payment in our agency, it goes to State Farm Corporate, who works with the banks on the disbursement of funds. Unfortunately, it is out of our hands and we do not have any control over the timing of the processing. I would highly recommend contacting your bank to request they look into why the timing of the payment experienced such a delay, as they will be able to provide a clearer picture of what occurred.

Concerning your technical challenges with the State Farm app—I spoke with Stacie and she shared that she had discovered with you that, due to being a customer previously, the system had your account set-up with a previous email address that you no longer used. She provided guidance in updating your email address to your current one, and the steps to take within the app for the account recovery. We did not hear from you again regarding the issue, so we assumed it had been resolved.

Again, I appreciate your feedback on your experience and am wisht that there had not been as many speed bumps. Thank you for giving us the opportunity to identify how we can do a bit better for our customers in the future. If you would like to continue communication, I would be happy to do so. My direct email is amber@ambertrott.com.
"

"Thank you, Brooke! I'm so happy to hear that you've had such positive experiences with our team. We strive to be responsive and clear in all our communications, and it's wonderful to know you feel genuinely cared for. We're always here to help if you need anything else!"

"Thank you, Brooke! I'm so happy to hear that you've had such positive experiences with our team. We strive to be responsive and clear in all our communications, and it's wonderful to know you feel genuinely cared for. We're always here to help if you need anything else!"

"Cinden, thank you for taking the time to leave us a review! I'm happy to hear that Jake was able to provide such a helpful and informative experience for you. It's great that he could make everything clear and relatable. We appreciate your recommendation! Feel free to reach out if you need anything else!"

"Cinden, thank you for taking the time to leave us a review! I'm happy to hear that Jake was able to provide such a helpful and informative experience for you. It's great that he could make everything clear and relatable. We appreciate your recommendation! Feel free to reach out if you need anything else!"

"Alisha, thank you for taking the time to leave us a review! I'm happy to hear that Jacob was able to assist you so well and help you save money. We always aim to provide clear and helpful service. Feel free to reach out if you need anything else!"

"Thank you, Rocio! I'm happy to hear that Jacob made your transition to Washington seamless and stress-free. We strive to provide excellent service, and it's great to know Jacob delivered on that. We appreciate your support!"

"Thank you, Elizabeth, for your wonderful feedback! I'm so happy to hear that our office could assist with your insurance needs, making your transition smooth. Jacob and the team are dedicated to providing excellent service, and your satisfaction means a lot to us. If you ever need anything else, feel free to reach out!"

"Thank you, Bangtan Nea! I'm glad you found the process quick and easy. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"

"Thank you, Ismael! I'm happy to know you had a great experience with our team. We’re committed to providing excellent service and appreciate your feedback. Let us know if there's anything else we can assist you with!"

"Thank you, Ismael! I'm happy to know you received excellent service. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"

"Thank you for your feedback, Daniel! I'm glad to hear that your transition was smooth and that our team was able to assist you promptly and kindly. If you need anything else, feel free to reach out. Thanks for choosing us!"

"Thank you, Jill, for sharing your experience! I'm glad to hear that Jacob was able to assist you effectively and ensure everything was in place for your closing. We appreciate your long-standing trust in us and are here to help with any future needs. Let us know if there's anything else we can do for you!"

"Thank you, Jessica! I'm glad to know your experience was quick and easy. We truly value a positive attitude in our team. If you need anything else, feel free to reach out!"

"Thank you, Ed! I'm happy to hear that you found our service efficient and courteous from the start. It's great to know that our team was able to address your questions promptly and that you found our website straightforward. We’re here to help with any future insurance needs!"

"Thank you, Emmanuel! I'm happy to hear that our team has been helpful and friendly whenever you've needed assistance. It's great to know you've consistently had a positive experience with us. If there's anything else we can do for you, just let us know!"

"Thank you, Markus! I'm so happy to hear about your positive experience with Bonnie. She truly cares about providing the best support, especially in challenging situations. If you ever need anything else, feel free to reach out!"