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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathy B

Kathy B

March 24, 2025

5  out of  5
rating by Kathy B
"Thanks for welcoming us to Tacoma, Bonnie was very helpful and made the transaction easy for me."
We responded:
"Thank you, Kathy! Bonnie enjoyed helping you, and we’re honored to have you as part of the Amber Trott State Farm community in Tacoma. If you ever need anything, we’re here for you!"
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Andy B

March 21, 2025

5  out of  5
rating by Andy B
"Had a phone call with Courtney the other day to discuss our policies. She was very informative, knowledgeable and nice. Highly recommend speaking with these folks about your insurance needs."
We responded:
"Thank you, Andy, for sharing your experience! I'm happy to hear that Courtney was able to provide you with the information you needed. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
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Heather Warren

March 19, 2025

5  out of  5
rating by Heather Warren
"I’ve had a fantastic experience with Amber Trott State Farm. The ladies I’ve worked with have always been wonderful… professional, friendly and incredibly helpful. Their customer service is top notch. I highly recommend if you are looking for a reliable and caring insurance team!"
We responded:
"Thank you, Heather, for your wonderful feedback! I'm so happy to hear that you've had such a positive experience with our team. It's great to know that the ladies have been professional, friendly, and helpful in assisting you. We truly appreciate your recommendation and are here for any future insurance needs or questions you may have!"
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Charlene Hicks

March 6, 2025

5  out of  5
rating by Charlene Hicks
"Wonderful over the phone experience getting home owners insurance. Amber/Courtney were accommodating, knowledgeable and friendly. Was so impressed I called them when I needed renters insurance for my granddaughter. Highly recommend them!"
We responded:
"Thank you, Charlene, for your wonderful feedback! I'm happy to know that you had such a positive experience with us. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to get in touch!"
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Sonny Kwan

March 6, 2025

5  out of  5
rating by Sonny Kwan
"I have been with American Family insurance for about 9 years on a commercial property in Seattle, WA until they informed me with very little notice that the company no longer insures apartment buildings. I searched for a local company in Puyallup/Tacoma where we reside and Amber Trott came up with great reviews and I gave them a call. I quickly got correspondence from Courtney H. To be fair, I contacted several other insurance companies including other State Farm agencies nearby and Courtney was the only agent who responded quickly and efficiently in a very timely manner, hence it was during the holiday season. She is an amazing communicator and easy to work with in procuring what we needed in a expedited fashion. Being in real estate myself, I appreciate any business that actually answers the phone, quick to respond, quick to answer questions and on top of what they do. I would highly recommend Courtney H. and her team with Amber Trott State Farm Insurance Agency"
We responded:
"Thank you, Sonny, for sharing your experience! I'm truly happy to hear that Courtney was able to assist you so efficiently, especially during the busy holiday season. Her dedication to communication and quick response is something we value greatly. We're grateful for your recommendation and are here to help with any future insurance needs you may have. Feel free to reach out anytime!"
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D Bracher

February 11, 2025

5  out of  5
rating by D Bracher
"Stacie was responsive and quickly found answers to what I needed even when it involved additional steps!"
We responded:
"Thank you for sharing your experience! I'm glad to hear that Stacie was responsive and able to find the answers you needed, even when it required extra steps. We appreciate your feedback and are here to assist with any future needs or questions!"
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George Budd

January 30, 2025

5  out of  5
rating by George Budd
"I have been insured with State Farm for over 40 years. I’ve been with Ambers office for a few years now and they are awesome. I mainly deal with Bonnie. She is a pleasure to work with and very knowledgeable. I highly recommend them!!"
We responded:
"Thank you, George, for your wonderful feedback! We're happy to have you with us for the past few years. If you ever need assistance or have questions, feel free to reach out. "
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Margaret

January 3, 2025

5  out of  5
rating by Margaret
"New Year's Gift To Myself Unhappy with my current insurer, and I dropped in a couple weeks ago as this State Farm office is close to home. I met with agent Jacob Pugh. Turns out Jacob is a knowledgeable, professional, efficient, personable agent and one of the most kind, delightful people you can ever hope to meet. If you're looking for insurance, do yourself a favor and check out Amber Trott's State Farm group -- they're been AMAZING!"
We responded:
"Thank you, Margaret, for sharing your experience! I'm happy to know that Jacob made such a positive impression. Our team strives to provide knowledgeable and personable service, and it's wonderful to see that reflected in your visit. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Jacqueline Eberhart

January 2, 2025

5  out of  5
rating by Jacqueline Eberhart
"Jacob really goes above and beyond for his customers. I really appreciated his patience with my questions/concerns and I liked how responsive and knowledgeable he was. Thank you Jacob!"
We responded:
"Thank you, Jacqueline, for your wonderful feedback! I'm glad to hear that Jacob's patience and responsiveness made a positive impact on your experience. We appreciate your kind words and are here to assist with any further questions or needs you may have."
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Craig Hays

December 30, 2024

5  out of  5
rating by Craig Hays
"Bonnie was extremely helpful!"
We responded:
"Thank you, Craig! I'm glad to hear that Bonnie was able to assist you effectively. We appreciate your feedback and are here for any future needs or questions you might have."
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Calveo Corbin

December 6, 2024

4  out of  5
rating by Calveo Corbin
"I recently purchased car insurance from Bonnie and i believe she gave me a good deal for what i need for now, thank You!"
We responded:
"Calveo, thank you for your review! I'm glad Bonnie could assist you in finding a plan that suits your needs. We appreciate your trust in our office and are here for any future questions or needs you might have. Thanks again!"
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Grace Bollmann

November 20, 2024

5  out of  5
rating by Grace Bollmann
"Keep up the good work Bonnie"
We responded:
"Thanks, Grace! We're happy to know Bonnie's efforts are appreciated. We'll continue striving to provide excellent service. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Steve Dillman

November 19, 2024

5  out of  5
rating by Steve Dillman
"Such an incredibly helpful and caring team of people. They make buying insurance so easy!"
We responded:
"Steve, thank you so much for your kind words! I'm glad to hear that our team could make the process of buying insurance easy for you. We strive to be helpful and caring in all our interactions. If you ever need anything else, don't hesitate to reach out. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Meredith Dillman

November 15, 2024

5  out of  5
rating by Meredith Dillman
"Courtney set up a starter life policy for me and bundled it with my car. She was easy to work with and took the time to make sure I understood what I was setting up. I would highly recommend this agency"
We responded:
"Meredith, thank you for your wonderful review! I'm glad to hear that Courtney was able to set up your starter life policy and bundle it with your auto insurance. It's great that she made the process easy and took the time to ensure you understood everything. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, our office is here to help! - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
Profile photo of Jacob Pugh

Jacob Pugh

November 14, 2024

5  out of  5
rating by Jacob Pugh
"Courtney Dillman was such a pleasure to work with while switching my insurance policy to State Farm. Not only was she was very welcoming, professional, and efficient, but she was relatable. She took the time to break down the different parts of my coverage to the most practical level. I ended up getting double the coverage for half the cost of my previous insurance carrier. She also offered to call my previous insurance company with me to cancel that policy. Everything was done electronically and over the phone. The service was top notch. I can't recommend the Amber Trott Agency enough. You can tell that everyone there loves their job."
We responded:
"Thank you so much for such an incredible review! We are so grateful to have you as our customer and look forward to taking great care of your protection!"
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Alexandre Beltran

November 14, 2024

5  out of  5
rating by Alexandre Beltran
"Amber and her team were really professional and knowledgeable the whole time. Highly recommended 👍"
We responded:
"Thank you, Alexandre! I'm glad you found our team professional and knowledgeable. We truly appreciate your recommendation and are always here to assist with any future needs. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Aura Mae

November 14, 2024

5  out of  5
rating by Aura Mae
"They spent a lot of time really explaining our options. I felt like we made an informed choice because they stayed with it until we really understood."
We responded:
"Aura Mae, thank you for your wonderful review! I'm glad our team could take the time to thoroughly explain your options, ensuring you felt confident in your decision. It's important to us that our customers make informed choices. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Bridgett Steveson

November 13, 2024

5  out of  5
rating by Bridgett Steveson
"Jake went above and beyond to get me the best rate on auto insurance possible. He made shopping for coverage so easy and stress free."
We responded:
"Hi Bridgett, Jake's dedication to finding you the best rate on auto insurance is truly commendable. I'm glad he made the process easy and stress-free for you. Your satisfaction is our priority, and we appreciate your positive feedback. If you need any further assistance, don't hesitate to reach out. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Caldwell Huckabay

November 13, 2024

5  out of  5
rating by Caldwell Huckabay
"Courtney took wonderful care of us. I couldn’t recommend her more highly!"
We responded:
"Hi Caldwell, Courtney is truly an asset to our team, and I'm happy she provided you with such excellent care. Your high recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Caldwell Huckabay

November 13, 2024

5  out of  5
rating by Caldwell Huckabay
"Amber’s office exceeds all expectations. Courtney bundled cars, home, and life insurance for a rate better than usaa. I really feel that my family is protected thanks to State Farm."
We responded:
"Thank you so much for your review-we strive to always provide incredible customer service and are grateful for the opportunity to serve our local military families! It was our pleasure to help take care of setting up your income protection and have you gain that peace of mind. -Amber Trott State Farm"
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Jayleigh Ryan

November 13, 2024

5  out of  5
rating by Jayleigh Ryan
"Courtney is the absolute best!!! Got me all set up and was extremely easy to work with. Such a pleasure"
We responded:
"Jayleigh, thank you for your wonderful review! I'm happy to hear that Courtney made the process easy and enjoyable for you. We're grateful to have her on our team, and it's great to know she provided such excellent service. If you need any further assistance, don't hesitate to reach out. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Nicki Michaels

November 13, 2024

5  out of  5
rating by Nicki Michaels
"I would highly recommend this agency. I never thought I could afford life insurance until i talked with these guys!"
We responded:
"Nicki, thank you so much for your wonderful review! I'm glad we could help you find an affordable life insurance plan. It's always our goal to make sure everyone has access to the coverage they need. If you have any other questions or need further assistance, feel free to reach out anytime. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Kristie C

November 13, 2024

5  out of  5
rating by Kristie C
"I am moving out of state and Courtney helped me to transfer all of my existing State Farm policies from another state. She was extremely professional, knowledgeable and took the time to listen to understand my needs. Moving from a different state and changing insurance policies are a headache but Courtney made the process so easy and stress-free. She genuinely cared about finding the best solutions for me and provided me with various quotes so I could make informed financial decisions. Her attention to detail was amazing and even found an important benefit missing from a previous policy. I am glad I have reached out to her team and highly recommend them to anyone."
We responded:
"Kristie, thank you for sharing your experience! I'm glad Courtney could assist with your move and make the transition of your insurance policies smooth and stress-free. It's wonderful to know she provided you with various quotes and identified an important benefit that was missing from your previous policy. We appreciate your recommendation and are here to help with any further insurance needs. - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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Annie Lee

November 13, 2024

5  out of  5
rating by Annie Lee
"Love working with Amber for all my insurance needs."
We responded:
"Annie, I'm so glad to hear that you're happy with the service our office provides for your insurance needs. Your satisfaction is our top priority, and it's wonderful to know that you enjoy working with us. If you ever have any questions or need further assistance, we're always here to help! - Amber Trott - State Farm Insurance Agent, Tacoma, WA"
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UCF

October 30, 2024

5  out of  5
rating by UCF
"I’ve insured 3 cars with them and it was always a very easy process. They are amazing at what they do and the customer service is top tier"
We responded:
"Thank you for your wonderful review! I'm happy to know that insuring your three cars with us has been such an easy process. Our team takes pride in providing top-tier customer service, and it's great to see that reflected in your experience. If you ever need anything else, we're here to help! - Amber Trott - State Farm Insurance Agent, Tacoma, WA"